Refund & Return Policy
At Jasper Transfers, every order is custom-printed for you. We stand firmly behind our work: premium DTF film, vibrant stretchable inks, and a strong hot-melt adhesive built to clear 50+ washes. If something arrives wrong because of us, we will make it right. This page explains exactly when we reprint, when we refund, and how to file a claim so we can resolve it fast.
Made-to-order means custom transfers are non-returnable
Your gang sheets and transfers are produced specifically from the artwork and dimensions you submit. Because each item is printed on demand and cannot be restocked or resold, custom-printed orders are not eligible for return or a general "changed my mind" refund once production has started. This is standard for made-to-order print products, and it lets us keep prices fair and turnaround fast.
This does not affect your rights when an item is defective or printed incorrectly on our end. Those situations are always covered below.
When we reprint or refund (our error or a defect)
We will reprint your order at no cost, or issue a refund, if the problem is on our side. That includes:
- Print or material defects — peeling, cracking, faded or smeared ink, adhesive failure, or film flaws on a transfer that was applied per our recommended pressing instructions.
- Production mistakes — wrong size, wrong quantity, missing items, or artwork printed differently than the file you approved.
- Shipping damage — sheets that arrive bent, torn, or otherwise damaged in transit.
For covered issues we typically reprint first, since that gets the correct product into your hands fastest. Where a reprint is not practical, we will refund the affected portion of your order. Our liability is limited to the value of the transfer products purchased.
What we cannot refund
To keep things transparent, the following are not eligible for a refund or free reprint:
- Artwork issues in the file you supplied — low resolution, pixelation, wrong colors in the original file, typos, or a stray background, since we print the design exactly as submitted.
- Incorrect size or quantity ordered — when the transfer was produced to match your order.
- Application errors — results affected by pressing at the wrong time, temperature, or pressure, by garment material, or by not following our heat-press guidelines.
- Color expectation differences — screens vary, and small shifts between what you see on a monitor and the final print are normal for the DTF process.
- Buyer's remorse — a change of mind after a custom item has gone into production.
Photo requirement
Because transfers are physical printed items, we need clear photos to review any claim. Please include:
- A photo of the full gang sheet or transfer as received.
- A close-up of the specific defect or error.
- For shipping damage, a photo of the outer packaging.
Good lighting and an in-focus shot help us resolve your claim quickly. Please keep the original item until your claim is closed, as we may ask for additional photos.
How to start a claim
Reach out within 7 days of delivery so we can act while everything is fresh. Email support@jaspertransfers.com with:
- Your order number.
- A short description of the problem.
- The photos listed above.
Our US-based team reviews most claims within 1–2 business days. If a reprint is approved, we produce and ship it on our standard 1–3 business day timeline. Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.
Order changes and cancellations
Need to fix artwork or cancel? Contact us as soon as possible. We can usually update or cancel an order before it enters production, but once printing has begun the custom-order terms above apply and changes may not be possible.
Questions
We want you to print with confidence. If you are unsure whether an issue is covered, just ask — email support@jaspertransfers.com and we will walk you through it.